Privacy Policy

Last updated: November 2026

What this policy covers

This policy explains how Radex Ecommerce handles personal information about the sellers who ship with us and the people who receive their parcels, including through this website and the Radex seller portal.

Information we collect

Sellers: name, business name, contact details, identity documents and the bank account used for COD settlement.
Receivers: the name, address and phone number the seller gives us to deliver the parcel, and delivery records such as the time of delivery and the name of the person who received it.
Website visitors: tracking numbers entered on the tracking page and standard technical information such as IP address and browser type.

How we use it

To pick up, deliver and return parcels, and to contact the receiver about a delivery
To collect cash on delivery and settle it to the seller
To show tracking information to the seller and the receiver
To handle queries, claims and complaints
To meet our legal, tax and regulatory obligations

Who we share it with

We share receiver details only with the people who need them to complete a delivery: our riders and staff, and partner couriers for destinations they serve on our behalf. Sellers can see the delivery records of their own parcels. We do not sell personal information.

How long we keep it

We keep shipment and settlement records for as long as needed to provide the service, resolve claims and meet our legal and tax obligations.

Your choices

You can ask us what information we hold about you, and ask us to correct it, by emailing info@radex.pk.

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